Fakes and frauds are a growing problem
On Trojan horses, fake cops, and the increasing need for officials of all types to offer the means to "trust, but verify"
Subterfuge has a history dating back to the Trojan horse more than 3,000 years ago. As a tactic, it anything but new. But one thing about deception is modestly different today than in the past: Whereas not that long ago, it could be difficult to piece together the trappings of deception, today the Internet and sophisticated manufacturing technologies make it possible to impersonate innumerable roles with ease.
■ Unfortunately, these conditions have led to everything from fraudulent text messages posing as warnings from the DMV to criminal impersonations of Federal officers. Where bad people find openings, they should be expected to enter. This is the essence of what is known as "social engineering": The manipulation of people's perceptions and expectations through the use of intentional techniques.
■ It has always been important for government officials to behave in accordance with established laws and policies. But it has never been more important for them to be rigidly by-the-book when it comes to representing themselves clearly and transparently -- and, perhaps above all, verifiably.
■ Some agencies have begun to recognize the importance of verifiability, like police departments that acknowledge that pulling over immediately for an unmarked police car may not be safe. But many others have a long way to go. Law enforcement officers should readily share badge numbers. Tax agencies should still send statements through the mail on printed letterhead. Websites should be kept up so that details can be verified without using unreliable social media tools.
■ Deception isn't new, so nobody in any position of significance has any excuse for ignoring the need to counteract it. As the tools and resources available to wrongdoers get better, people of influence have to work even harder to make sure that their own authenticity can be checked. The problem isn't going away.
